Terms of Sale

TERMS OF SALE

The sale of products through the www.peuterey.com website (hereinafter the “Website”) will be executed by Digital Boîte S.r.l. with headquarters in Via Cusani no. 5 – 20121 Milan, Italy, tax code 03796760365, share capital €100,000.00 (hereinafter the “Company”).

The Customer is informed that the goods displayed for sale on the Website are produced by Peuterey Srl, with headquarters in Italy, Via Tortona n. 31 - Milan, tax code 09700210967, contactable at the following email address customercare-online@peuterey.com, which assumes responsibility for it in accordance with current legislation.

Anyone placing an order is making an offer to purchase one or more products, subject to the following terms and conditions. Users who access the Website and wish to purchase the products on sale therein may do so both if they are natural persons whose aims are unrelated to any commercial, entrepreneurial or professional activity and if they are individuals whose aims are related to an activity of this type (hereafter the “Customer”).

The Company recognises all Customers the same contractual protections provided for by these Terms in terms of delivery, warranty, withdrawal, returns and refunds. For Customers who do not qualify as consumers, these protections are recognised on a contractual basis, without prejudice to the applicable mandatory provisions.

All orders are subject to availability and order price confirmation.

Shipping times are indicative. These may vary based on the availability of the product in the warehouse, and may in any case be subject to possible delays due to the delivery service or force majeure, for which the Company cannot be held responsible.

The natural person placing the order must be of legal age and, if acting on behalf of another individual, have the necessary authority to complete the purchase.

The Customer must hold a valid credit card or debit card issued by a bank the Company considers reliable, or lawfully hold a PayPal account or another payment service from those indicated as permitted in the payment section.

If the user does not meet these requirements, the commercial transaction cannot be completed and/or accepted.

1. ORDERS AND ACCEPTANCE

When the Customer places an order, they will receive confirmation by email. This email is merely a confirmation that the order has been received and does not constitute its automatic acceptance. The contract will not be completed until the Company has sent confirmation by email that the products ordered by the Customer are available and have been shipped. In the event of unavailability of the Product and/or in the event of non-acceptance of the order, the Company will promptly inform the Customer and refund the same if payment has already been made. In this case the Customer will not be entitled to any other compensation or reimbursement. The final contract will include only the goods specified in the confirmation email sent at the time of shipping. The Company reserves the right to refuse Orders from a Customer with whom there is an ongoing or previously existing dispute and/or a dispute relating to a previous Order or from a Customer deemed unsuitable due to previous violations of the Conditions of Sale or involvement in fraudulent activities. When you place an order, you undertake to ensure that all details you provide are true and accurate, that you are authorised to use the credit or debit card to place the order, and that you have sufficient funds to cover the value of the entire purchase.

2. GUARANTEES

Only products bearing the registered trademark “Peuterey” are offered for sale on the Site. The Company does not sell second-hand products, faulty products or products of lower quality than the corresponding market standards. The essential features of the products are shown on each product information sheet. The images and colours of the products offered for sale may not correspond to the actual ones owing to the Customer’s Internet browser and monitor used.

The legal guarantee of conformity provided for by Articles 128 et seq. of Legislative Decree no. 206/2005 and subsequent amendments applies to purchases made by consumers. (Consumer Code) as well as by the additional mandatory rights recognised to the consumer by the applicable legislation.

The Company assumes an independent contractual obligation to all its Customers, including those who place orders in the course of their commercial or professional activity, to guarantee the conformity of the products for any defects existing upon delivery that become apparent within two years of the delivery date, recognising the same free remedies and the same assistance methods described in this article.

In the event of a lack of conformity of the goods, the Customer has the right, free of charge, to have the product brought into conformity by repairing or replacing the goods at their discretion, unless the requested remedy is impossible or excessively onerous compared to the other. In cases provided by law, the Customer has the right to a proportional reduction in price or to terminate the contract.

The right to termination is excluded for minor defects.

For faster report handling, the Customer is invited to report the defect by sending an email to customercare-online@peuterey.com

Following the report, the Company (which may also request the Customer to send photographic documentation by email to support the complained non-conformity) will provide the Customer with instructions for returning the product and, where necessary, will arrange collection by courier. To ensure faster handling of the report, the Customer is invited to attach a copy of the complaint and the order confirmation and/or tax documentation relating to the purchase.

The verification of the reported defect will be carried out by the Company or by third parties appointed by it.

If the lack of conformity is ascertained, the Company will, at no cost to the Customer, restore the product’s conformity through repair or replacement, or, in the cases provided for by law, reduce the price or terminate the contract with a refund of the amount paid.

Repair or replacement times may vary depending on the nature of the intervention and product availability.

If, following the checks, the reported defect does not appear to exist or does not constitute a lack of conformity pursuant to applicable legislation, the Company will notify the Customer, agreeing with the latter on the methods of returning the product.

The legal guarantee, like the conventional warranty, does not apply to damage resulting from improper use of the product, failure to follow instructions for use, maintenance, or washing, or from causes not attributable to defects in conformity of the product.

In any case, the provisions of the mandatory legislation applicable to consumer protection remain unchanged.

The legal guarantee operates independently of any other commercial guarantee that may be offered. For consumers, the action to assert defects expires within twenty-six months of delivery of the goods.

The choice of Italian law does not deprive the consumer who habitually resides in a country other than Italy of the protection guaranteed by the mandatory and non-derogable provisions of the law of that country which, in the cases provided for by the applicable rules of private international law, cannot be waived by agreement.

Where such provisions provide more favourable protection to the consumer, they prevail over the terms and conditions indicated above. In particular, this applies with reference to the duration of the seller's liability, the terms and methods for communicating or asserting the defect, any periods of forfeiture or limitation and the related causes of suspension or interruption, the rules on the burden of proof, the available remedies, as well as the conditions and order according to which such remedies can be exercised.

Without prejudice to the above, the Customer can consult the harmonised notice on the legal guarantee of conformity at the following link: https://media.peuterey.com/PDF/Legal_guarantee_notice_ENN.pdf, which contains a summary of the main rights recognised to consumers and a QR code. This harmonised notice refers to the relevant section of the European portal “Your Europe” at the following link: https://europa.eu/youreurope/citizens/consumers/shopping/guarantees/index_it.htm from which it is possible to access specific information on the legal guarantee applicable in individual countries.

3. PRICE AND AVAILABILITY

Product prices may be subject to change. The Customer must check the final sale price before submitting the relevant order form.

The prices of the products and shipping costs are those indicated on the Website and at the time the order is sent.

Where applicable, the price includes VAT.

In the event that, due to an obvious and recognisable material error, the price indicated on the Website is disproportionately lower than the normally known price of the product, the Company reserves the right to cancel the order and not proceed with the shipment, providing a refund to the Customer. In this case, the Customer will be promptly informed by our Customer Service. If applicable, delivery costs will be clearly specified in the summary before sending the order form. The cost of products for the foreign market (outside Italy) may vary depending on the destination country’s trade policies. All prices shown are subject to such changes. The Company reserves the right to activate a specific section of the Website through which to sell products belonging to commercial seasons prior to the current one, applying – where applicable – a particular discount.

4. PAYMENT

Payment can be made by the Customer using one of the methods listed in the "Accepted Payments” section on the site. After receiving the order, the Company will check the data provided which will result in a pre-authorization of the Customer's chosen payment method to ensure that there are sufficient funds to complete the transaction. Products will not be shipped until this pre-authorisation check has been completed. In case of payment by credit card, the individual making the payment confirms that he or she is authorised to use the credit or debit card used. Credit or debit cards will be subject to verification and authorisation by the issuer. If the issuer delays or does not authorise payment, the Company will not be liable for any delayed delivery or non-delivery. A pre-charge will then be applied to the Customer’s debit/credit card and the order will be provisionally accepted. The Customer’s credit/debit card will be debited for the actual payment, which includes the purchase price of the products and shipping charges (if applicable) as indicated in the order form, when the final order leaves the Company’s warehouses. In case of payment by credit card or debit card, the financial information (for example, the credit/debit card number or its expiration date) will be forwarded via encrypted protocol to the banks that provide the relevant remote electronic payment services. Such information will never be used by the Company, except to complete procedures relating to the Customer’s purchase and to issue any refunds in the event that products are returned, if the Customer exercises their right of withdrawal, or if it becomes necessary to prevent fraud on the Website or report it to the relevant authorities.

5. SHIPPING AND DELIVERY

You can view the Countries to which the Company can ship goods purchased on the Website by consulting the "Shipping times and costs" section. Purchase requests from countries that do not appear in the "Shipping times and costs" section cannot be accepted. Shipping and handling rates depend on the country to which the goods are to be shipped and the delivery times requested by the Customer. Please go to the "Shipping times and costs" section to see a list of shipping and handling rates and terms of delivery. Ownership of the product will transfer upon actual delivery to the Customer: as soon as the Company, through a specially appointed courier, has delivered the goods to the address indicated by the Customer, the latter will become responsible for them, including in the event of any loss or damage suffered by the same. Except in the event of force majeure or unforeseeable circumstances, deliveries will be made within 30 (thirty) days from the date indicated in the order. In the event of failure to deliver within the aforementioned deadline, the Customer will invite the Company to make the delivery within an additional period of time. If this period also expires without delivery being made, the Customer will be entitled to terminate the contract, and the Company will have to reimburse all expenses incurred. The provisions of Article 61, paragraph 4, of the Consumer Code remain unaffected.

For contingent operational reasons, linked to traffic restrictions, particular traffic conditions, staff strikes or other similar circumstances connected to the activity of the appointed carrier, delivery may be carried out, in derogation of what is indicated as the recipient’s address, at one of the authorised collection points (so-called. PUDO – Pick Up and Drop Off) closest to the address indicated by the Customer. In this case, the carrier will notify the Customer and the Company, indicating the specific PUDO where the goods will be available for collection and the related storage methods and times.

The Customer may arrange for the collection of the goods within the communicated deadline or, if the identified collection point is not reasonably accessible, contact the Company to arrange a different delivery method. The provision of the goods at the PUDO will not, in itself, entail the transfer to the Customer of the risk of loss or damage to the Products, which will occur in accordance with the provisions of art. 63 of the Consumer Code. In the event of failure to collect the goods within the period, the goods may be returned to the Company. Any additional storage or return costs may be charged to the Customer only if the failure to collect the goods is attributable to them, provided that such costs have been previously communicated and are reasonable and documentable, except as provided by applicable mandatory legislation, including the Consumer Code.

Upon delivery, the Customer is asked to check that the number of packages corresponds to that indicated in the order and that the packaging and related seals are intact, not damaged or otherwise altered. If the package appears visibly tampered with or damaged, or if discrepancies are found in the number of packages, the Customer is asked to refuse delivery or accept it under reserve, specifically indicating the anomalies found on the courier's document. The Customer is also invited to promptly inform the Company’s customer service, providing, where possible, adequate photographic documentation of the packaging and products and any other information useful for verifying the incident. The Company will examine the report and provide the Customer with timely feedback. Failure to express reservations at the time of delivery and/or failure to transmit the aforementioned documentation may be assessed for the purposes of verifying the external characteristics of the package and any damage immediately recognisable at the time of delivery, without prejudice to the Customer’s mandatory rights.

The Customer is invited to sign the delivery document with a legible signature and, if requested by the courier, to show an identity document.

For shipments to non-EU countries, the products may be subject to customs duties, taxes and other import charges, according to the legislation of the destination country.

If they are not included, the relevant amounts will be charged to the Customer and will generally be requested by the courier upon delivery, but may also be charged afterwards. The Seller has no control over how these amounts are calculated, which depend on the competent authorities of the destination country. For more information, the Customer is invited to contact the local customs authorities before placing their order.

Failure to pay customs duties or provide the necessary documentation for customs clearance may result in the blocking, non-delivery, or seizure of the products by the competent authorities, with possible consequences for the refund, without prejudice to any mandatory rights recognised to the Customer by applicable law.

In the event of a return, any import duties and charges included in the purchase price will be refunded in accordance with the applicable conditions. If they were paid for separately by the Customer, any refund must be requested directly from the competent customs authorities, according to the procedures established by local legislation.

6. RIGHT OF WITHDRAWAL AND RETURNS

The Customer has the right to withdraw from the contract, without providing any reason and without any penalties, within 14 days from the date of receipt of the products. The right of withdrawal is considered to have been correctly exercised if the following conditions are met:

• The Customer is required to inform the Company of the decision to withdraw from the contract by means of an explicit written declaration, by completing the online return form at the following link: https://www.peuterey.com/it/returns/search or by submitting another written declaration which explicitly states the will to withdraw from the contract;
• The return must be made by carefully following the return instructions provided in the return confirmation email. If you do not receive this email, you can request that it be forwarded to our customer service by email.
• If the Customer sends the package via the courier appointed by the Company, he/she must stick the pre-printed and pre-paid label on the original box (or a different but equally sturdy one) so as to cover the initial destination label at his/her address. The box must be delivered to the courier already packaged in such a way as to allow transport without damaging the items inside.
• The goods must be shipped to the address indicated on the pre-printed label without undue delay and in any case within 14 days from the day on which the Customer’s withdrawal from the contract is communicated. The deadline will be deemed to have been met if the Customer ships the goods before the end of the 14-day period.
• All returned items are subject to inspection and must meet the parameters listed below. Items must not have been worn, washed or altered and must not show any signs of use. Each item must be returned with all original tags, packaging, and accessories received with the order. Shoes and accessories must be returned with their original box, which is considered an integral part of the product itself and must not have been damaged and/or altered in any way.
• In the event that the Customer receives defective goods, or if there are errors in the items shipped by the Company, it is necessary to contact our customer service by email and wait for instructions before proceeding with the return. The Company reserves the right to request photographic evidence before authorising returns for defective or incorrect merchandise and to cover the shipping costs and any import duties for the return of the merchandise to its premises.

Returns are not permitted for customised products.

Once the warehouse has received and checked the return and if it has satisfied all the criteria set out in this section and the Conditions of Sale, the Customer will be refunded within 14 days from the date on which the Company was informed of the Customer’s decision to withdraw from the contract. The Company may withhold the refund until the goods are received or until the Customer has demonstrated that they have been sent back.

It is understood that the Company will only refund returned products that are actually present in the package at the time of inspection. Therefore, it will not refund missing products, even if they are returned online.

7. RETURN SHIPPING AND REFUNDS

The Company uses different shipping companies to return products depending on the country. Through these couriers, using the pre-printed adhesive label attached to the package containing the products, the Customer can return products to the Company, without having to pay the necessary costs themselves. This method also allows the checking of the location of each package at any time, freeing the Customer from any liability in the event of loss or damage to the products during transport. If the Customer decides to use a shipping company other than the one indicated by the Company to return the products, the Customer will be responsible for paying the necessary costs and will be held liable for any loss or damage to the products during transport, according to the methods and terms established for exercising the right of withdrawal. The Company reserves the right to charge the Customer for shipping costs and any reimport duties if the package sent is returned to the Company for reasons attributable to the Customer (e.g., the Customer cannot be contacted at the indicated delivery address or does not collect the package at the indicated location, etc.). In the event of a dispute by the Customer regarding non-delivery of the order, the Company will contact the courier in charge to verify the shipment status. If the courier confirms delivery and displays the Customer's signature on the delivery receipt, the refund request will be considered by the Company only after the Customer has sent a declaration of disavowal of the signature.

Following return of the products, the Company will carry out the necessary checks on their conformity to the terms and conditions expressed herein. If the checks are concluded positively, the Company will send the Customer, via email, confirmation of acceptance of the returned products. The Company will process the refund no later than 14 days after the date that the Company will be informed of the Customer's decision to withdraw from the contract. The Company may withhold the refund until the goods are received or until the Customer has demonstrated that they have been sent back. If the recipient of the products indicated on the order form is not the same as the person who made the purchase payment; the refund, in the event the right of withdrawal is exercised, will be made by the Company to the person who made the payment.

If the Customer chooses to return the goods via a courier appointed by the Company, the return will be free of charge.

The refund will be equal to the cost of the product plus shipping costs, if paid, (excluding additional costs for non-standard deliveries).

8. DISCOUNT CODES

From time to time, at the Company's discretion, discount codes or generic promotional discount codes may be offered to individual account holders. Account-related discount codes may only be applied to purchases made through the account for which the discount code was offered and registered and for the period of time for which they were granted. Promotional discount codes may apply to all purchases or to specific purchases made through the Website. The methods and any limitations for using the discount code will be communicated by the Company via the same message that will notify you of the existence of the discount code.

In the event of payment made, in whole or in part, with a coupon or discount code, the refund in the event of a return will be made in the following ways:

• the Company will calculate the percentage impact of the coupon or discount code on the total purchase price;
• the Company will apply the percentage thus calculated to the price of the product(s) being returned, calculating the monetary amount;
• The Company will issue a refund by issuing a new coupon or discount code for the portion calculated as per the previous points, and through the standard refund methods for the remainder.

9. PRIVACY

When placing an order through our site, the Customer provides their personal data. The Company will use these personal data to process the order, handle the payment, deliver the goods, meet the administrative, accounting and tax obligations associated with the purchase, including the invoicing, and supply the related services. The Customer’s personal data will be collected and used in compliance with the terms from the Company’s privacy policy, available in the specific “Privacy Policy” section.

10. JURISDICTION AND APPLICABLE LAW

These Terms and Conditions of Sale and the purchase agreements are governed by Italian law, and in particular by Italian Legislative Decree no. 206 of 6 September 2005 (Consumer Code), with specific reference to regulations governing distance contracts, and by Italian Legislative Decree no. 70 of 9 April 2003 on some aspects concerning electronic commerce, without prejudice to any different prevailing mandatory rule of the Customer’s usual country of residence.

We operate a complaints management procedure that we will use to attempt to resolve disputes as soon as they arise: please report any complaints or comments by contacting the Customer Service section of the website.

In the event of disputes relating to an online purchase, we inform our customers that it is possible to resort to Alternative Dispute Resolution (ADR) procedures. For more information on available ADR entities and your rights as a consumer, you can consult the European Commission’s website dedicated to consumer dispute resolution: https://commission.europa.eu/live-work-travel-eu/consumer-rights-and-complaints/resolve-your-consumer-complaint/alternative-dispute-resolution-consumers_it. Any dispute or complaint associated with these General Terms and Conditions of Sale will be subject to the sole jurisdiction of the court of residence of the Customer, or of their offices if the Customer is a legal entity or professional customer. For any further clarification on these conditions, the Customer may contact the Company's customer service.

TERMS AND CONDITIONS

1. GENERAL CONDITIONS

This website is managed by Digital Boîte S.r.l., with registered offices at Via Cusani n. 5, 20121 Milan, Italy, tax ID no 03796760365, and a share capital of 100,000.00 euros (hereinafter, the “Administrator” or “Company”). Access to and use of this website and the products and services available on it is subject to the following terms, conditions and notices.

By using the Services, the user (hereinafter “User” or “Customer”) accepts the Terms and Conditions, which may be updated periodically. Please check this page on a regular basis in order to view any changes made to the Terms and Conditions. Should the online terms and conditions be changed, the terms and conditions published in the following section at the time the order was placed will apply to the order.

2. INTELLECTUAL PROPERTY, SOFTWARE AND CONTENT

The contents of www.peuterey.com (“Website”), such as, by way of example, the works, images, photographs, dialogues, music, sounds and videos, documents, drawings, figures, logos and any other material, in any format, including menus, web pages, graphics, colours, schemes, tools, fonts and website design, diagrams, layouts, methods, processes, functions and software that are part of the Website, are protected by copyright and any other intellectual property right. Reproduction of the Website and its contents, in whole or in part, in any form, is prohibited without the express written consent of the Administrator or other holders of the relevant rights. With regard to the use of the Website, the user is only authorised to view the Website and its contents. They are also authorised to perform all other temporary reproduction acts, devoid of any economic significance, which are considered transitory or incidental, an integral and essential part of the display of the Website and its contents, and all other navigation operations on the website that are performed only for a legitimate use of the Website and its contents. The user is not authorized to reproduce, on any medium, the Website and its contents. Any reproduction must be authorized from time to time by the Administrator or, where applicable, by the authors of the individual works contained on the website or by the owners of the exploitation rights. Such reproduction operations must in any case be carried out for lawful purposes and in compliance with the copyright and other intellectual property rights of the Administrator and the authors of the individual works contained on the Website. The authors of individual works published on the Website have, at any time, the right to claim authorship of their works and to oppose any deformation, mutilation or other modification of the works themselves, including any act damaging to the works, which is prejudicial to their honour or reputation. The user undertakes to respect the copyright of the artists who have chosen to publish their works on the Website. Furthermore, the user is not, under any circumstances, authorised to use, in any way or form, the contents of the Website and any individual work protected by copyright and any other intellectual property right. By way of example, the user may not alter or otherwise modify the contents and protected works without the consent of the Administrator and, where necessary, of the individual authors of the works published on the Website, or of the owners of the exploitation rights.

3. TRADEMARKS AND DOMAIN

All the distinctive signs that distinguish the products sold on the Website and present on the Website are trademarks registered by their respective owners and are used within www.peuterey.com,, for the sole purpose of distinguishing, describing and advertising the products for sale on www.peuterey.com.. Any use of these trademarks which is not compliant with the law, being unauthorised, is prohibited and subject to civil and criminal penalties. It is not permitted in any way to use the aforementioned trademarks and any other distinctive signs present on the Website to take unfair advantage of the distinctive character or reputation of these trademarks or in a way that causes harm to them and their owners.

4. PRIVACY POLICY

The personal information provided to the Administrator by the user through the Website will be subject to our Privacy Policy, which can be found in the “Privacy Policy” section of the website.

5. PERSONAL ACCOUNT

Users may choose to create an Account on the Website. Without an Account, the user may not be able to access or use certain features or services offered on the Website. If you wish to create an Account, you must enter an email address and password in addition to your first and last name to access your personal Account. Other optional data spontaneously provided by the user expressing the relevant consent to the use described by the Administrator in the specific information will be processed according to the privacy policy above. You are responsible for maintaining the confidentiality of your login information and for controlling access to your Account and computer. You are responsible for all activities that occur under your Account (including, but not limited to, any purchases of merchandise made through your Account), unless you notify us that your Account has been used by someone else without your consent. A User's Account may be terminated at any time and without notice if the Operator: (a) reasonably believes that the User is using the Account in violation of these Terms and Conditions, (b) reasonably believes that a third party is using the Account without the User's consent, (c) cancels or suspends the Account for security or maintenance reasons.

6. SAFE PURCHASES

Every purchase on www.peuterey.com is extremely secure because advanced technological and encoding systems (SSL) are used. The user can also rely on the use VeriSign of certificates. In order to protect credit card purchases, the user will always be asked to enter their CVV code. The saving of credit cards and payments is managed by Adyen, located at: Simon Carmiggelt straat 6-50, 1011 DJ Amsterdam, Holland. The Administrator uses only secure connections, as demonstrated by the padlock symbol that appears in the browser and the “https” prefix in the address bar. Furthermore, for greater security, all orders placed by credit or debit card will be handled in accordance with the terms and conditions of sale, the contents of which we invite you to read.

7. PROHIBITIONS

Improper use of the Website is prohibited. You may not: commit or facilitate a criminal offense; transmit or distribute viruses, Trojan horses, worms, logic bombs, or post any other material which is malicious, technologically harmful, in breach of confidence, or in any way offensive or obscene; violate any aspect of the Services; alter data, cause annoyance to other users, violate the proprietary rights of any person, send advertising or unsolicited material, commonly known as "spam," or attempt to affect the performance or functionality of any computer system on the Website or which may be accessed through the Website. Violation of this provision may constitute a crime under the Italian Criminal Code. The Administrator will report such violations to the competent authorities and, upon request, disclose the identity of the affected users based on the data in its possession.

This e-commerce platform operates in compliance with Regulation (EU) 2022/2065 (“Digital Services Act” or “DSA”).

The Platform does not allow users to upload or publish content independently.

For any reports regarding content deemed to be illegal or non-compliant with current legislation, you can contact the Administrator at the following email address: customercare-online@peuterey.com.

The Administrator undertakes to evaluate the reports received and to adopt, where necessary, appropriate measures in accordance with applicable legislation.

8. DISCLAIMER

The Administrator takes all reasonable steps necessary to ensure that the Website and its Contents are free from viruses and defects, but cannot guarantee that your computer, hardware and software components or any data stored or created by your computer, hardware or software components (collectively, “Equipment”) will not be damaged, corrupted, lost or otherwise affected by your access to or use of the Website and any Content. The Administrator recommends that the user take all necessary precautions to protect his or her equipment when using the Website or the Contents, for example by installing reliable antivirus software.

9. OUR RESPONSIBILITY

The Operator shall not be liable to you for (a) any loss or corruption of data, (b) loss or damage to your computer equipment, (c) any loss or damage that was not foreseeable by either you or the Operator, or the possibility of which could not be ascertained by any breach by the Operator of these Terms of Use or of its legal duty of care to you, or (d) any loss or damage suffered by you as a result of your failure to take reasonable precautions against such loss or damage, such as installing reliable anti-virus software. To the maximum extent permitted by applicable law, you agree to exonerate and hold harmless the Administrator from any liability for any possible damages; including, but not limited to, direct or indirect damages of any kind, loss or expense, that are due to or consequent on the use of the site and the services or related to any malfunction, error, interruption, computer virus or malfunction of the line or system.

10. INVALIDITY

If any part of the Terms and Conditions is invalid (including any exclusion of the Manager’s liability towards you) the validity of the remaining provisions of the Terms and Conditions will not be affected and all other clauses will remain in full force and effect. To the extent possible, if any provision or part of a provision can be eliminated to make the remaining part valid, the provision shall be construed accordingly. Alternatively, you agree that the clause will be amended and interpreted in a manner that closely reflects its original meaning, to the extent permitted by law.

11. WAIVER

In the event of a violation of these Terms and Conditions, any tolerance by the Administrator does not constitute a waiver of the rights and remedies provided for by these Terms and Conditions.

12. APPLICABLE LAW AND PLACE OF JURISDICTION

These Terms and Conditions shall be interpreted in accordance with current Italian law, without prejudice to any different prevailing mandatory rule of the Customer’s usual country of residence. In the event of any dispute or claim associated with these Terms and Conditions, said dispute or claim will be subject to the sole jurisdiction of the court of residence of the Customer, or of their offices if the Customer is a legal entity or professional customer.

We operate a complaints management procedure that we will use to attempt to resolve disputes as soon as they arise: please report any complaints or comments by contacting the Customer Service section of the website. In the event of disputes relating to an online purchase, we inform our customers that it is possible to resort to Alternative Dispute Resolution (ADR) procedures. For more information on available ADR entities and your rights as a consumer, you can consult the European Commission’s website dedicated to consumer dispute resolution: https://commission.europa.eu/live-work-travel-eu/consumer-rights-and-complaints/resolve-your-consumer-complaint/alternative-dispute-resolution-consumers_it.
For further explanations regarding these terms and conditions, the Customer can contact the Company’s Customer Service department.

ORDERS AND SHIPMENTS

Delivery Guide

Upon delivery it is necessary to:

• check that the number of packages delivered corresponds to that indicated in the order;
• check that the packaging and its seals are intact, not damaged, not wet or altered in any way;
• sign the courier's delivery document with a legible signature;
• if requested by the courier, show an identity document.

If the package appears visibly tampered with or damaged when delivered, or if discrepancies are found in the number of packages, the Customer is asked to refuse delivery or accept it under reserve, specifically indicating the anomalies found on the courier's document.

The Customer is also invited to promptly inform the Company’s customer service, providing, where possible, adequate photographic documentation of the packaging and products and any other information useful for verifying the incident. The Company will examine the report and provide the Customer with timely feedback.
Failure to express reservations at the time of delivery and/or failure to transmit the aforementioned documentation may be assessed for the purposes of verifying the external characteristics of the package and any damage immediately recognisable at the time of delivery, without prejudice to the Customer’s mandatory rights.

While these are rare events, it's important to us to provide you with all the information you need to protect your purchase and ensure the best possible experience.

Please consult the Conditions of Sale for further details on delivery procedures.

Orders and pre-orders

You can view all order details by consulting the order confirmation email we have sent you.

If you have an account, you can view all information by going to the “orders” section.

Tracking and shipping

You will receive a shipment confirmation e-mail containing the tracking information supplied by the carrier, which you will need to monitor the delivery. Within 24 hours of shipment, you will see the first updated information from the courier by clicking on tracking information.

If you have an account, you can also monitor the shipment by viewing the details within the orders section.

Sending a gift

If you'd like to send a gift, you can choose the gift wrapping option during the checkout process. You can also insert a personal message which will be printed on a Peuterey gift card.

The gift wrapping service is free.

Shipping times and costs

EXPRESS orders placed Monday to Friday before 2:00 PM (GMT+1) will be handed over to the courier the same day. STANDARD shipping orders will be handed over to the courier the same day only if placed before 12 noon.

After these times, shipments will be made the next working day; for Fridays, they will be delivered the following Monday morning.

Please note that delivery times may vary slightly during certain periods of the year or due to force majeure.

Note: Cash on delivery payment is available only in Italy at the cost of €10.00.

* Delivery may take longer to smaller islands and remote areas.

Shipping times are indicative. These may vary based on the availability of the product in the warehouse, and may in any case be subject to possible delays due to the delivery service or force majeure, for which the Company cannot be held responsible.
SHIPPING TYPE

If you notice an error in the order address, please contact our customer service. However, please remember that changes can only be made if the order is not already in the processing stage.

If you know you won't be home in the next few days, we remind you that you have the option of choosing delivery to an authorised collection point: ECO CHOICE - collection point.

HOME DELIVERY

Depending on the type of shipping chosen, more than one delivery attempt may be made.

If the recipient is absent, the courier will leave a note and your order will be sent to the nearest collection point where it will remain in storage for a few days. You can collect your package or contact our customer service to reschedule a delivery. If you don't do this, the package will be returned to the warehouse.

We recommend that you include a mobile phone number in your order information so that the courier can contact you more easily.

PAYMENTS

Payments accepted

We accept the following payment methods: cash on delivery, credit card, debit card, prepaid cards, PayPal, Scalapay, Apple Pay, Klarna and Twint.

Cash on delivery: It has an additional cost of €10 and cannot be used for amounts exceeding €1,000. Upon delivery of the package, the exact amount must be provided in cash as the courier does not accept cheques and cannot give change. Important: in order to receive a refund, the Customer will need to have a bank/post office current account or a Postepay Evolution card.

Payment by credit, debit and prepaid card: We accept Visa, Mastercard and American Express. The Customer can choose the payment circuit from those available in the drop-down menu displayed at the time of payment. In the absence of a different choice by the Customer, a pre-selected circuit will be used.

Payment with PayPal: After confirming the order data, you will be asked to access your PayPal account to complete payment. If you do not have one, you can create it on the PayPal login page before completing the order.

Payment with Scalapay: Scalapay allows customers to spread their payment over 3 instalments without interest. After confirming the order details, the Customer will be asked to log into their Scalapay account to complete the payment. If the Customer does not have a Scalapay account, they can create one from the Scalapay login page before completing the order. If you purchase with Scalapay, you acknowledge that the payment of instalments is made directly to Scalapay IP S.p.A.

Payment with Apple Pay: It is possible to quickly complete purchases in one click by using an Apple Pay-enabled device and a compatible credit or debit card. The Apple Pay payment option is available on Apple devices when using the Safari browser.

Payment with Klarna: In the case of payments via Klarna, the Customer enters into a separate agreement with Klarna. The Company is not responsible for any decisions made by Klarna regarding eligibility or payment terms. For detailed information on Klarna's terms and conditions, the Customer should visit klarna.com. For questions or payment assistance, contact Klarna Customer Service.

Payment security

In order to protect your credit card purchases, you will always be asked to enter your CVV code.

Purchases at www.peuterey.com are subject to pre-authorisation checks in order to protect our customers.

This verification may cause some delays in shipping your order.

The saving of credit card and payment details is managed by Adyen. Digital Boîte will not receive your credit card details and thus will not be able to store or save them in any way.

Billing Rules

Please remember to enter the complete and correct information of the buyer, indicating, where applicable, the name or company name, billing address, VAT number, tax code and data required for electronic invoice delivery.

The Company will issue the electronic invoice and/or tax documentation required by applicable law based on the data provided during the order phase. The electronic invoice, if issued, will be transmitted via the Exchange System according to the procedures established by current legislation; a courtesy copy may be made available to you or sent.

Any information relating to the place of delivery, including the name of a business, professional firm, or office where the goods are to be received, may only be entered in the shipping address fields and will not result in the order or tax documentation being registered to anyone other than the Customer.

RETURNS AND REFUNDS

Return and size exchange procedure

You can exercise your right of withdrawal within the terms and conditions established by the Conditions of Sale. Once you have exercised this right, you can return your items according to the procedures described below.

Returned products must not be used, worn, or washed and must not be damaged.

To make a return, follow this procedure:

Drop off your parcel at a collection point

Place all products with an identification tag secured with a disposable seal, complete with all protective materials, any attached labels and tags, and all accessories and documents included in the package (e.g., mould-repellent sachets, etc.) inside the original box (or an equally sturdy one). Remember to use the return label found inside the box on the package.

Check the addresses of the collection points closest to you.

Go to the collection point to drop off the package.

If after conducting the checks, the return meets the criteria established in this section and in the Terms and Conditions of Sale, you will automatically receive a refund to the payment method used within 14 (fourteen) days from the date on which the Company was informed of the Customer’s decision to withdraw, without prejudice to the Company's right to withhold the refund until receipt of the goods or until proof of shipment has been provided. To request a size exchange, you must use the home collection option to select the new size requested from the return form.

Home collection

Fill in the online return form at the following link: https://www.peuterey.com/it/returns/search.

When requesting a refund or size exchange, our courier will schedule a collection for the date requested on the form. The request must be made within 14 days of the order delivery date.

Place all products with an identification tag secured with a disposable seal, complete with all protective materials, any attached labels and tags, and all accessories and documents included in the package (e.g., mould-repellent sachets, etc.) inside the original box (or an equally sturdy one).

Remember to use the return label found inside the box. This way, we can easily identify your return and issue a refund or ship your size exchange. Only in exceptional cases may the requested size not be available, in which case you will receive a refund.

Refunds

Once the warehouse has received and inspected your return, and if it has met all the criteria set out in this section and the Terms and Conditions of Sale, your will be refunded within 14 (fourteen) days from the date on which the Company received notification of the withdrawal, without prejudice to the Company's right to withhold the refund until receipt of the goods or until proof of shipment has been provided.

If the return of goods via a courier appointed by the Company is chosen, the return will be free of charge.

The refund will be equal to the cost of the product plus shipping costs, if paid, (excluding additional costs for non-standard deliveries).

If the return does not meet the conditions listed, the return will be rejected and you will not be entitled to a refund. Please see the Terms and Conditions of Sale for further details on return and refund procedures.

Follow the procedure described in the "Track shipment with sender reference" section and enter this information:

Sender's customer code: 1664599

Sender alphabetic reference: your order number