Customer area

Upon delivery, the Customer must:

1. Check that the number of packages delivered corresponds to that indicated in the order;
2. Check that the packaging and its seals are intact, not damaged, not wet or altered in any way;
3. Sign the courier's delivery document with a legible signature;
4. If requested by the courier, show an identity document.

Any damage to the packaging and/or products or any discrepancy in the number of packages must be immediately contested in writing to the courier, specifying that acceptance of the order is made “with reservation”. Furthermore, the Customer must promptly notify the Company of the damage found, providing adequate photographic documentation and a specific signed declaration.

Once the courier's document has been signed without the Customer having raised any objections, in the absence of timely communication to the Company and/or in the absence of adequate photographic documentation to support it, the Customer will not be able to raise any objection regarding the external characteristics of the package delivered and regarding any damage and/or missing products contained therein.

Although these are rare occurrences, it is important that we give you all the information you need to protect your purchase and ensure you have the best possible experience.

Please consult the Terms of Sale for further details on delivery procedures.

You can view all order details by consulting the order confirmation email we have sent you.

If you have an account, you can view all information by going to the “orders” section.

You will receive a shipment confirmation e-mail containing the tracking information supplied by the carrier, which you will need to monitor the delivery. Within 24 hours of shipment, you will see the first updated information from the courier by clicking on tracking information.

If you have an account, you can also monitor the shipment by viewing the details within the orders section.

Orders with EXPRESS shipping made between Monday and Friday by 2:00 pm (Italian time – GMT+1) will be handed over to the courier on the same day.

Orders with STANDARD shipping will be handed over to the courier on the same day only if placed before 12 pm.

Any orders made after this time will be shipped the next working day. For orders placed on Friday, delivery will be scheduled for the following Monday morning.

Please remember that these time frames may change slightly during certain periods of the year or due to causes of force majeure.

Note: Cash on delivery is available only in Italy at a cost of €10.00.

* Delivery may take longer to smaller islands and remote areas.

Shipping times should be understood as approximate. Shipping times may vary on the basis of stock availability in our warehouse and, in any case may, be subject to delays due to the postal service or force majeure, for which the Company will not be held liable.

SHIPPING TYPE

If you notice an error in your shipping address, please contact our customer service department. Please note that changes can only be made if your order has not yet entered advanced processing stages.

If you know that you will not be at home in the next few days, we remind you that you have the option of choosing delivery to an authorised pickup point.

HOME DELIVERY

Multiple delivery attempts may be made, depending on the shipping method selected.

In the event that the recipient is not at home, the courier will leave a notice and your order will be sent to the nearest pickup point, where it will be held for a few days. You can collect your package, or contact the courier using the details left during the delivery attempt or our customer service team to reschedule a delivery. Should you fail to collect your package, it will be sent back to the warehouse.

We recommend that you include a mobile phone number in your order information so that the courier can contact you more easily.