Customer area

Guarantees

Only products bearing the registered trademark “Peuterey” are offered for sale on the Website. The Company does not sell second-hand products, faulty products or products of lower quality than the corresponding market standards. The essential features of the products are shown on each product information sheet. The images and colours of the products offered for sale may not correspond to the actual ones owing to the Customer’s Internet browser and monitor used.

All products sold through the Website are covered by the legal guarantee of conformity. The Company is liable to the consumer for any lack of conformity existing at the time of delivery of the goods which becomes apparent within two years of delivery itself.

In the event of a lack of conformity of the goods, the Customer has the right, free of charge, to have the product brought into conformity by repairing or replacing the goods at their discretion, unless the requested remedy is impossible or excessively onerous compared to the other. In cases provided by law, the Customer has the right to a proportional reduction in price or to terminate the contract.

The right to termination is excluded for minor defects.

For faster report handling, the Customer is invited to report the defect by sending an email to customercare-online@peuterey.com.

Following the report, the Company (which may also request the Customer to send photographic documentation by email to support the complained non-conformity) will provide the Customer with instructions for returning the product and, where necessary, will arrange collection by courier. To ensure faster handling of the report, the Customer is invited to attach a copy of the complaint and the order confirmation or invoice to the shipping package.

The verification of the reported defect will be carried out by the Company or by third parties appointed by it.

If the lack of conformity is ascertained, the Company will, at no cost to the Customer, restore the product’s conformity through repair or replacement, or, in the cases provided for by law, reduce the price or terminate the contract with a refund of the amount paid.

Repair or replacement times may vary depending on the nature of the intervention and product availability.

If, following the checks, the reported defect does not appear to exist or does not constitute a lack of conformity pursuant to applicable legislation, the Company will notify the Customer, agreeing with the latter on the methods of returning the product.

The legal guarantee does not apply to damage resulting from improper use of the product, failure to follow instructions for use, maintenance, or washing, or from causes not attributable to defects in conformity of the product.

In any case, the provisions of the mandatory legislation applicable to consumer protection remain unchanged.

The legal guarantee operates independently of any other commercial guarantee that may be offered. In any case, the action to assert defects expires within twenty-six months of delivery of the goods.