We hope the items will be just perfect for you! However, should the size not fit, you have the possibility to request a size exchange, subject to product availability, and completely free of charge.
RETURN REQUEST FOR SIZE EXCHANGE
|IF YOU ARE A REGISTERED USER:||IF YOU ARE AN UNREGISTERED USER (ORDER AS GUEST):|
|1. Access your Personal area||1. Access the page return form|
|2. Go to "Order & Returns" and click on the order that you wish to return. Click on the Return tab.||
2.Fill in the form with your order number (without the # symbol), your Last Name and your e-mail. Click on the Return tab.
3.Fill in the form with the items you wish to return and select " Size change".
4. You will receive an email confirming receipt of your return request with the related RMA number.
5. Within 1-2 working days you will receive two emails from our Customer Care: a confirmation email with the authorisation of the size exchange and one email with a pre-paid label that you can use to return the items. Please print the authorisation email and place it inside the package with the items to be returned; please print the pre-paid label as well and affix it outside the package, making sure to cover the previous delivery label.
6. Organise collection from your home or deliver your package to a DHL Service Point, contacting directly DHL. You can find information and contact details on DHL.com
We’ll proceed to the shipping of a new order with the new requested size.