Terms of Sale

TERMS OF SALE

The sale of products through the website www.peuterey.com (hereinafter the “Website”) will be executed by Digital Boite S.r.l. with headquarters in Via Cusani no. 5 – 20121 Milan, Italy, tax code 03796760365, share capital €100,000.00 (hereinafter the “Company”).

The Customer is informed that the goods displayed for sale on the Website are produced by Peuterey Srl, with headquarters in Italy, Via Tortona n. 31 - Milan, tax code 9700210967, contactable at the following email address ______________, which assumes responsibility for it in accordance with current legislation.

Anyone placing an order is making an offer to purchase one or more products, subject to the following terms and conditions. Users who access the Website and wish to purchase the products on sale therein may do so only if they are natural persons whose aims are unrelated to any commercial, entrepreneurial or professional activity they may carry out (hereafter the “Customer”).

All orders are subject to availability and order price confirmation.

Shipping times are indicative. These may vary based on the availability of the product in the warehouse, and may in any case be subject to possible delays due to the delivery service or force majeure, for which the Company cannot be held responsible.

If the user does not meet these requirements, the commercial transaction cannot be completed and/or accepted. To conclude a contract with the Company, the Customer must be at least 18 (eighteen) years old and in possession of a valid credit or debit card issued by a bank deemed reliable by the Company, or have legitimate access to a PayPal account.

1. ORDERS AND ACCEPTANCE

When the Customer places an order, they will receive confirmation by email. This email is merely a confirmation that the order has been received and does not constitute its automatic acceptance.

The contract will not be completed until the Company has sent confirmation by email that the products ordered by the Customer are available and have been shipped.

In the event of unavailability of the Product and/or in the event of non-acceptance of the order, the Company will promptly inform the Customer and refund the same if payment has already been made. In this case the Customer will not be entitled to any other compensation or reimbursement.

The final contract will include only the goods specified in the confirmation email sent at the time of shipping.

The Company reserves the right to refuse Orders from a Customer with whom there is an ongoing or previously existing dispute and/or a dispute relating to a previous Order or from a Customer deemed unsuitable due to previous violations of the Conditions of Sale or involvement in fraudulent activities.

When you place an order, you undertake to ensure that all details you provide are true and accurate, that you are authorised to use the credit or debit card to place the order, and that you have sufficient funds to cover the value of the entire purchase.

2. GUARANTEES

Only products bearing the registered trademark “Peuterey” are offered for sale on the Site. The Company does not sell second-hand products, faulty products or products of lower quality than the corresponding market standards.

The essential features of the products are shown on each product information sheet. The images and colours of the products offered for sale may not correspond to the actual ones owing to the Customer’s Internet browser and monitor used.

All products sold through the Website are covered by the legal guarantee of conformity. The Company is liable to the consumer for any lack of conformity existing at the time of delivery of the goods which becomes apparent within two years of delivery itself.

In the event of a confirmed lack of conformity of the goods, the Customer has the right to have the goods replaced. If replacement is not possible or in the presence of other conditions provided by law, the Customer has the right to terminate the contract. The right to termination is excluded for minor defects.

The legal guarantee operates independently of any other commercial guarantee that may be offered. In any case, the action to assert defects expires within twenty-six months of delivery of the goods.

To exercise their rights under the legal guarantee, the Customer may contact the seller at the contact details indicated in these Conditions of Sale.

3. PRICE AND AVAILABILITY

Product prices may be subject to change. The Customer must check the final sale price before submitting the relevant order form.

Prices are shown in Euros. Where applicable, the price includes VAT.

In the event that, due to an obvious and recognisable material error, the price indicated on the Website is disproportionately lower than the normally known price of the product, the Company reserves the right to cancel the order and not proceed with the shipment, providing a refund to the Customer. In this case, the Customer will be promptly informed by our Customer Service.

If applicable, delivery costs will be clearly specified in the summary before sending the order form.

The cost of products for the foreign market (outside Italy) may vary depending on the destination country’s trade policies. All prices shown are subject to such changes.

The Company reserves the right to activate a specific section of the Website through which to sell products belonging to commercial seasons prior to the current one, applying – where applicable – a particular discount.

4. PAYMENT

Payment can be made by the Customer using one of the methods listed in the “Accepted Payments” section on the site.

After receiving the order, the Company will check the data provided which will result in a pre-authorisation of the Customer’s chosen payment method to ensure that there are sufficient funds to complete the transaction. Products will not be shipped until this pre-authorisation check has been completed.

In the case of credit card payments, the Customer making the payment confirms that they are the holder of the credit card that has been used. Credit cards will be subject to verification and authorisation by the issuer. If the issuer delays or does not authorise payment, the Company will not be liable for any delayed delivery or non-delivery.

A pre-charge will then be applied to the Customer’s debit/credit card and the order will be provisionally accepted. The Customer’s credit/debit card will be debited for the actual payment, which includes the purchase price of the products and shipping charges (if applicable) as indicated in the order form, when the final order leaves the Company’s warehouses.

In the case of credit card payments, the Customer’s financial information (for example, credit/debit card number or expiry date) will be sent via an encrypted protocol to the banks providing the remote payment services.

Such information will never be used by the Company, except to complete procedures relating to the Customer’s purchase and to issue any refunds in the event that products are returned, if the Customer exercises their right of withdrawal, or if it becomes necessary to prevent fraud on the Website or report it to the relevant authorities.

In the case of payments via Scalapay, the Customer will receive their order immediately and will pay in 3 instalments. The Customer acknowledges that the payment of the instalments is made directly to Scalapay IP S.p.A.

In the case of payments via Klarna, the Customer enters into a separate agreement with Klarna. The Company is not responsible for any decisions made by Klarna regarding eligibility or payment terms. For detailed information on Klarna’s terms and conditions, the Customer should visit klarna.com.

The Customer’s personal data will be processed in accordance with the law on personal data protection and the information contained in Klarna’s privacy policy.

5. SHIPPING AND DELIVERY

You can view the Countries to which the Company can ship goods purchased on the Website by consulting the "Shipping Countries" section.

Purchase requests from countries that do not appear in the “Shipping Countries” section cannot be accepted.

Shipping and handling rates depend on the country to which the goods are to be shipped and the delivery times requested by the Customer.

Please go to the “Shipping Times and Costs” section to see a list of shipping and handling rates and terms of delivery.

Ownership of the product will transfer upon actual delivery to the Customer: as soon as the Company, through a specially appointed courier, has delivered the goods to the address indicated by the Customer, the latter will become responsible for them, including in the event of any loss or damage suffered by the same.

Except in the event of force majeure or unforeseeable circumstances, deliveries will be made within 30 (thirty) days from the date indicated in the order.

In the event of failure to deliver within the aforementioned deadline, the Customer will invite the Company to make the delivery within an additional period of time. If this period also expires without delivery being made, the consumer will be entitled to terminate the contract, and the Company will have to reimburse all expenses incurred.

The provisions of Article 61, paragraph 4, of the Consumer Code remain unaffected.

For contingent operational reasons, linked to traffic restrictions, particular traffic conditions, staff strikes or other similar circumstances connected to the activity of the appointed carrier, delivery may be carried out, in derogation of what is indicated as the recipient’s address, at one of the authorised collection points (so-called PUDO – Pick Up and Drop Off) closest to the address indicated by the Customer.

In this case, the carrier will notify the Customer and the Company, indicating the specific PUDO where the goods will be available for collection and the related storage methods and times.

Delivery to the PUDO will be considered valid for all purposes and compliant with the sales contract.

The Customer is required to collect the goods within the storage period communicated by the carrier.

In the event of failure to collect the goods within this period, the goods may be returned to the Company, with any storage, return or restitution costs to be borne by the Customer, except as provided for by applicable mandatory legislation, including the Consumer Code.

Upon delivery the Customer must:

• Check that the number of packages delivered corresponds to that indicated in the order;
• Check that the packaging and its seals are intact, not damaged, not wet or altered in any way;
• Sign the courier’s delivery document with a legible signature;
• If requested by the courier, show an identity document.

Any damage to the packaging and/or products or discrepancies in the number of packages or delivery information must be immediately reported to the courier, specifying that the order is accepted "with reservation."

Furthermore, the Customer will be required to promptly inform the Company of the problem encountered by providing adequate photographic documentation and a specific signed declaration.

Once the courier’s document has been signed without the Customer having raised any objections, in the absence of timely notification to the Company and/or in the absence of adequate photographic documentation, the Customer will not be able to raise any objections regarding the external characteristics of the delivered package or any missing or damaged parts found in the product due to shipping.

6. RIGHT OF WITHDRAWAL AND RETURNS

The Customer has the right to withdraw from the contract, without providing any reason and without any penalties, within 14 days from the date of receipt of the products.

The right of withdrawal is considered to have been correctly exercised if the following conditions are met:

• The Customer is required to inform the Company of the decision to withdraw from the contract by means of an explicit written declaration, by completing the online return form or by submitting another written declaration which explicitly states the will to withdraw from the contract;
• The return must be made by carefully following the return instructions provided in the return confirmation email. If you do not receive this email, you can request that it be forwarded to our customer service by email. The Company cannot be held responsible in any way for returns made without following our guidelines.
• If the Customer sends the package via the courier appointed by the Company, he/she must stick the preprinted and prepaid label on the original box (or a different but equally sturdy one) so as to cover the initial destination label at his/her address. The box must be delivered to the courier already packaged in such a way as to allow transport without damaging the items inside. The Customer may only send the return from the country where the delivery was made.
• The goods must be shipped to the address indicated on the pre-printed label without undue delay and in any case within 14 days from the day on which the Customer’s withdrawal from the contract is communicated. The deadline will be deemed to have been met if the Customer ships the goods before the end of the 14-day period.
• All returned items are subject to inspection and must meet the parameters listed below. Items must not have been worn, washed or altered and must not show any signs of use. Each item must be returned with all original tags, packaging, and accessories received with the order. Shoes and accessories must be returned with their original box, which is considered an integral part of the product itself and must not have been damaged and/or altered in any way. Underwear must be tried on over your own underwear. Returns of these items will be refused if the transparent hygiene protection label has been removed, or if the items show signs of use.
• In the event that the Customer receives defective goods, or if there are errors in the items shipped by the Company, it is necessary to contact our customer service by email and wait for instructions before proceeding with the return. The Company reserves the right to request photographic evidence before authorising returns for defective or incorrect merchandise and to cover the shipping costs and any import duties for the return of the merchandise to its premises.

Returns are not permitted for customised products.

Once the warehouse has received and inspected your return, and if it has met all the criteria set out in this section and the Conditions of Sale, you will be refunded within 14 days of the date the goods were delivered to the warehouse.

It is understood that the Company will only refund returned products that are actually present in the package at the time of inspection. Therefore, it will not refund missing products, even if they are returned online.

7. RETURN SHIPPING AND REFUNDS

The Company uses different shipping companies to return products depending on the country.

Through these couriers, using the preprinted adhesive label attached to the package containing the products, the Customer can return products to the Company, without having to pay the necessary costs themselves.

This method also allows the checking of the location of each package at any time, freeing the Customer from any liability in the event of loss or damage to the products during transport.

If the Customer decides to use a shipping company other than the one indicated by the Company to return the products, the Customer will be responsible for paying the necessary costs and will be held liable for any loss or damage to the products during transport, according to the methods and terms established for exercising the right of withdrawal.

The Company reserves the right to charge the Customer for shipping costs and any reimport duties if the package sent is returned to the Company for reasons attributable to the Customer (e.g. the Customer cannot be contacted at the indicated delivery address or does not collect the package at the indicated location, etc.).

In the event of a dispute by the Customer regarding non-delivery of the order, the Company will contact the courier in charge to verify the shipment status.

If the courier confirms delivery and displays the Customer’s signature on the delivery receipt, the refund request will be considered by the Company only after the Customer has sent a declaration of disavowal of the signature.

Following the return of the products, the Company will carry out the necessary checks on their conformity to the terms and conditions expressed herein.

If the checks are concluded positively, the Company will send the Customer, via email, confirmation of acceptance of the returned products.

Regardless of payment method used by the Customer, the refund will be made by the Company within 14 days from the date on which they received the goods.

If the recipient of the products indicated on the order form is not the same as the person who made the purchase payment; the refund, in the event the right of withdrawal is exercised, will be made by the Company to the person who made the payment.

The refund will be equal to the cost of the product plus shipping costs (excluding additional costs for non-standard deliveries).

If you return an item via courier, we will charge you the return cost, which amounts to € ___.

This cost will be deducted from the refund amount.

In case of free shipping (for purchases of an amount greater than € ________) the return will be free.

8. DISCOUNT CODES

From time to time, at the Company’s discretion, discount codes or generic promotional discount codes may be offered to individual account holders.

Account-related discount codes may only be applied to purchases made through the account for which the discount code was offered and registered and for the period of time for which they were granted.

Promotional discount codes may apply to all purchases or to specific purchases made through the Website.

The methods and any limitations for using the discount code will be communicated by the Company via the same message that will notify you of the existence of the discount code.

In the event of payment made, in whole or in part, with a coupon or discount code, the refund in the event of a return will be made in the following ways:

• The Company will calculate the percentage impact of the coupon or discount code on the total purchase price;
• The Company will apply the percentage thus calculated to the price of the product(s) being returned, calculating the monetary amount;
• The Company will issue a refund by issuing a new coupon or discount code for the portion calculated as per the previous points, and through the standard refund methods for the remainder.

9. PRIVACY

When placing an order through our site, the Customer provides their personal data.

The Company will use this personal data to process the order, deliver the goods and supply the related services.

The Customer’s personal data will be collected and used in compliance with the terms from the Company’s privacy policy, available in the specific section.

10. JURISDICTION AND APPLICABLE LAW

These Terms and Conditions of Sale are governed by Italian law, without prejudice to any different prevailing mandatory rule of the Customer’s usual country of residence, and in particular by Italian Legislative Decree no. 206 of 6 September 2005 (Consumer Code), with specific reference to regulations governing distance contracts, and by Italian Legislative Decree no. 70 of 9 April 2003 on some aspects concerning electronic commerce.

In the event of disputes relating to an online purchase, we inform our customers that it is possible to resort to Alternative Dispute Resolution (ADR) procedures.

For more information on available ADR entities and your rights as a consumer, you can consult the European Commission’s website dedicated to consumer dispute resolution:

https://commission.europa.eu/live-work-travel-eu/consumer-rights-and-complaints/resolve-your-consumer-complaint/alternative-dispute-resolution-consumers_it

Any dispute or claim arising from these General Conditions of Sale shall be subject to the exclusive jurisdiction of the courts of the place of residence of the consumer/user.

For any further clarification on these conditions, the Customer may contact the Company’s customer service.

TERMS AND CONDITIONS

1. GENERAL CONDITIONS

This website is managed by Digital Boite S.r.l., with registered offices at Via Cusani n. 5, 20121 Milan, Italy, tax ID no 03796760365, and a share capital of 100,000.00 euros (hereinafter, the “Administrator” or “Company”). Access to and use of this website and the products and services available on it is subject to the following terms, conditions and notices.

By using the Services, the user (hereinafter “User” or “Customer”) accepts the Terms and Conditions, which may be updated periodically.

Please check this page on a regular basis in order to view any changes made to the Terms and Conditions.

Should the online terms and conditions be changed, the terms and conditions published in the following section at the time the order was placed will apply to the order.

2. INTELLECTUAL PROPERTY, SOFTWARE AND CONTENT

The contents of www.peuterey.com (“Website”), such as, by way of example, the works, images, photographs, dialogues, music, sounds and videos, documents, drawings, figures, logos and any other material, in any format, including menus, web pages, graphics, colours, schemes, tools, fonts and website design, diagrams, layouts, methods, processes, functions and software that are part of the Website, are protected by copyright and any other intellectual property right.

Reproduction of the Website and its contents, in whole or in part, in any form, is prohibited without the express written consent of the Administrator or other holders of the relevant rights.

With regard to the use of the Website, the user is only authorised to view the Website and its contents.

They are also authorised to perform all other temporary reproduction acts, devoid of any economic significance, which are considered transitory or incidental, an integral and essential part of the display of the Website and its contents, and all other navigation operations on the website that are performed only for a legitimate use of the Website and its contents.

The user is not authorised to reproduce, on any medium, the Website and its contents.

Any reproduction must be authorised from time to time by the Administrator or, where applicable, by the authors of the individual works contained on the website or by the owners of the exploitation rights.

Such reproduction operations must in any case be carried out for lawful purposes and in compliance with the copyright and other intellectual property rights of the Administrator and the authors of the individual works contained on the Website.

The authors of individual works published on the Website have, at any time, the right to claim authorship of their works and to oppose any deformation, mutilation or other modification of the works themselves, including any act damaging to the works, which is prejudicial to their honour or reputation.

The user undertakes to respect the copyright of the artists who have chosen to publish their works on the Website.

Furthermore, the user is not, under any circumstances, authorised to use, in any way or form, the contents of the Website and any individual work protected by copyright and any other intellectual property right.

By way of example, the user may not alter or otherwise modify the contents and protected works without the consent of the Administrator and, where necessary, of the individual authors of the works published on the Website, or of the owners of the exploitation rights.

3. TRADEMARKS AND DOMAIN

All the distinctive signs that distinguish the products sold on the Website and present on the Website are trademarks registered by their respective owners and are used within www.peuterey.com, for the sole purpose of distinguishing, describing and advertising the products for sale on www.peuterey.com.

Any use of these trademarks which is not compliant with the law, being unauthorised, is prohibited and subject to civil and criminal penalties.

It is not permitted in any way to use the aforementioned trademarks and any other distinctive signs present on the Website to take unfair advantage of the distinctive character or reputation of these trademarks or in a way that causes harm to them and their owners.

4. PRIVACY POLICY

The personal information provided to the Administrator by the user through the Website will be subject to our Privacy Policy, which can be found at the following link:

link __________.

5. PERSONAL ACCOUNT

Users may choose to create an Account on the Website. Without an Account, the user may not be able to access or use certain features or services offered on the Website.

If you wish to create an Account, you must enter an email address and password in addition to your first and last name to access your personal Account.

Other optional data spontaneously provided by the user expressing the relevant consent to the use described by the Administrator in the specific information will be processed according to the privacy policy above.

You are responsible for maintaining the confidentiality of your login information and for controlling access to your Account and computer.

You are responsible for all activities that occur under your Account (including, but not limited to, any purchases of merchandise made through your Account), unless you notify us that your Account has been used by someone else without your consent.

A User’s Account may be terminated at any time and without notice if the Operator:

• (a) reasonably believes that the User is using the Account in violation of these Terms and Conditions,
• (b) reasonably believes that a third party is using the Account without the User’s consent,
• (c) cancels or suspends the Account for security or maintenance reasons.

6. SAFE PURCHASES

Every purchase on www.peuterey.com is extremely secure because advanced technological and encoding systems (SSL) are used.

The user can also rely on the use VeriSign of certificates.

In order to protect credit card purchases, the user will always be asked to enter their CVV code.

The saving of credit cards and payments is managed by Adyen, located at: Simon Carmiggelt straat 6-50, 1011 DJ Amsterdam, Holland.

The Administrator uses only secure connections, as demonstrated by the padlock symbol that appears in the browser and the “https” prefix in the address bar.

Furthermore, for greater security, all orders placed by credit or debit card will be handled in accordance with the terms and conditions of sale, the contents of which we invite you to read.

7. PROHIBITIONS

Improper use of the Website is prohibited.

You may not:

• commit or facilitate a criminal offence;
• transmit or distribute viruses, Trojan horses, worms, logic bombs, or post any other material which is malicious, technologically harmful, in breach of confidence, or in any way offensive or obscene;
• violate any aspect of the Services;
• alter data, cause annoyance to other users, violate the proprietary rights of any person, send advertising or unsolicited material, commonly known as "spam,"
• attempt to affect the performance or functionality of any computer system on the Website or which may be accessed through the Website.

Violation of this provision may constitute a crime under the Italian Criminal Code.

The Administrator will report such violations to the competent authorities and, upon request, disclose the identity of the affected users based on the data in its possession.

8. DISCLAIMER

The Administrator takes all reasonable steps necessary to ensure that the Website and its Contents are free from viruses and defects, but cannot guarantee that your computer, hardware and software components or any data stored or created by your computer, hardware or software components (collectively, “Equipment”) will not be damaged, corrupted, lost or otherwise affected by your access to or use of the Website and any Content.

The Administrator recommends that the user take all necessary precautions to protect his or her equipment when using the Website or the Contents, for example by installing reliable anti-virus software.

9. OUR RESPONSIBILITY

The Operator shall not be liable to you for (a) any loss or corruption of data, (b) loss or damage to your computer equipment, (c) any loss or damage that was not foreseeable by either you or the Operator, or the possibility of which could not be ascertained by any breach by the Operator of these Terms of Use or of its legal duty of care to you, or (d) any loss or damage suffered by you as a result of your failure to take reasonable precautions against such loss or damage, such as installing reliable anti-virus software.

To the maximum extent permitted by applicable law, you agree to exonerate and hold harmless the Administrator from any liability for any possible damages; including, but not limited to, direct or indirect damages of any kind, loss or expense, that are due to or consequent on the use of the site and the services or related to any malfunction, error, interruption, computer virus or malfunction of the line or system.

10. INVALIDITY

If any part of the Terms and Conditions is invalid (including any exclusion of the Manager’s liability towards you) the validity of the remaining provisions of the Terms and Conditions will not be affected and all other clauses will remain in full force and effect.

To the extent possible, if any provision or part of a provision can be eliminated to make the remaining part valid, the provision shall be construed accordingly.

Alternatively, you agree that the clause will be amended and interpreted in a manner that closely reflects its original meaning, to the extent permitted by law.

11. WAIVER

In the event of a violation of these Terms and Conditions, any tolerance by the Administrator does not constitute a waiver of the rights and remedies provided for by these Terms and Conditions.

12. APPLICABLE LAW AND PLACE OF JURISDICTION

These Terms and Conditions shall be interpreted in accordance with current Italian law.

In the event of any dispute or claim associated with these Terms and Conditions, the local court of the consumer or user shall have exclusive jurisdiction over said dispute or claim.

The General Conditions of Sale are governed by Italian law and in particular by Legislative Decree no. 206 of 6 September 2005 (Consumer Code), with specific reference to the legislation on distance contracts, and by Legislative Decree no. 70 of 9 April 2003 on certain aspects concerning electronic commerce.

We operate a complaints management procedure that we will use to attempt to resolve disputes as soon as they arise: please report any complaints or comments by contacting the Customer Care section of the website.

In the event of disputes relating to an online purchase, we inform our customers that it is possible to resort to Alternative Dispute Resolution (ADR) procedures.

For more information on available ADR entities and your rights as a consumer, you can consult the European Commission’s website dedicated to consumer dispute resolution:

https://commission.europa.eu/live-work-travel-eu/consumer-rights-and-complaints/resolve-your-consumer-complaint/alternative-dispute-resolution-consumers_it

For any further clarification on these conditions, the Customer may contact the Company’s customer service.

ORDERS AND SHIPMENTS

Delivery Guide

Upon delivery it is necessary to:

1. check that the number of packages delivered corresponds to that indicated in the order;
2. check that the packaging and its seals are intact, not damaged, not wet or altered in any way;
3. sign the courier’s delivery document with a legible signature;
4. if requested by the courier, show an identity document.

Any damage to the packaging and/or products or discrepancies in the number of packages or delivery information must be immediately reported in writing to the courier, specifying that the order is accepted "with reservation."

Furthermore, the Customer must promptly notify the Company of any damage found, providing adequate photographic documentation and a specific signed declaration.

Once the courier’s document has been signed without the Customer having raised any objections, in the absence of timely notification to the Company and/or in the absence of adequate photographic documentation, the Customer will not be able to raise any objections regarding the external characteristics of the delivered package or any damage and/or missing products contained therein.

While these are rare events, it’s important to us to provide you with all the information you need to protect your purchase and ensure the best possible experience.

Please consult the Conditions of Sale for further details on delivery procedures.

Orders and pre-orders

You can view all order details by consulting the order confirmation email we have sent you.

If you have an account, you can view all information by going to the “orders” section.

Tracking and shipping

You will receive a shipment confirmation email containing the tracking information supplied by the carrier, which you will need to monitor the delivery.

Within 24 hours of shipment, you will see the first updated information from the courier by clicking on tracking information.

If you have an account, you can also monitor the shipment by viewing the details within the orders section.

Sending a gift

If you’d like to send a gift, you can choose the gift wrapping option during the checkout process.

You can also insert a personal message which will be printed on a Peuterey gift card.

The cost of the gift option is €8.

Shipping times and costs

EXPRESS orders placed Monday to Friday before 2:00 PM (GMT+1) will be handed over to the courier the same day.

STANDARD shipping orders will be handed over to the courier the same day only if placed before 12 noon.

After these times, shipments will be made the next working day; for Fridays, they will be delivered the following Monday morning.

Please note that delivery times may vary slightly during certain periods of the year or due to force majeure.

* Delivery may take longer to smaller islands and remote areas.

* In case of purchases exceeding the amount of €_____ shipping will be free.

Shipping type

If you notice an error in the order address, please contact our customer service.

However, please remember that changes can only be made if the order is not already in the processing stage.

If you know you won’t be home in the next few days, we remind you that you have the option of choosing delivery to an authorised collection point: ECO CHOICE – collection point.

Home delivery

Depending on the type of shipping chosen, more than one delivery attempt may be made.

If the recipient is absent, the courier will leave a note and your order will be sent to the nearest collection point where it will remain in storage for a few days.

You can collect your package or contact our customer service to reschedule a delivery. If you don’t do this, the package will be returned to the warehouse.

We recommend that you include a mobile phone number in your order data so that the courier can contact you more easily.

PAYMENTS

Payments accepted

We accept the following payment methods: Cash on delivery, Credit card, Prepaid cards, PayPal, Scalapay and Apple Pay, Klarna.

Cash on delivery:

It has an additional cost of €10 and cannot be used for amounts exceeding €1,000.

Upon delivery of the package, the exact amount must be provided in cash as the courier does not accept cheques and cannot give change.

Important: in order to receive a refund, the Customer will need to have a bank/post office current account or a Postepay Evolution card.

Payment by credit card or prepaid card:

We accept Visa, Mastercard and American Express.

Payment via PayPal:

After confirming the order data, you will be asked to access your PayPal account to complete payment.

If you do not have one, you can create it on the PayPal login page before completing the order.

Payment via Scalapay:

Scalapay allows customers to spread their payment over 3 instalments without interest.

After confirming the order details, the Customer will be asked to log into their Scalapay account to complete the payment.

If the Customer does not have a Scalapay account, they can create one from the Scalapay login page before completing the order.

If you purchase with Scalapay, you acknowledge that the payment of instalments is made directly to Scalapay IP S.p.A.

Payment via Apple Pay:

It is possible to quickly complete purchases in one click by using an Apple Pay-enabled device and a compatible credit or debit card.

The Apple Pay payment option is available on Apple devices when using the Safari browser.

Payment via Klarna

View Klarna’s Terms and Conditions at klarna.com.

For questions or payment assistance, contact Klarna Customer Service.

Payment security

In order to protect your credit card purchases, you will always be asked to enter your CVV code.

Purchases on www.peuterey.com are subject to pre-authorisation checks in order to protect our customer.

This verification may cause some delays in shipping your order.

The saving of credit cards and payments is managed by Adyen.

Digital Boîte will not receive your credit card details and thus will not be able to file or save them in any way.

Billing Rules

The purchase of products on the website is reserved for natural persons.

Remember to insert your name and surname as the individual who placed the order.

You can enter the name of your business, where you will receive the goods, in the C/O field.

Digital Boîte does not issue invoices to trading, business or professional activities.

RETURNS AND REFUNDS

Return and size exchange procedure

You can exercise your right of withdrawal within the terms and conditions established by the Conditions of Sale.

Once you have exercised this right, you can return your items according to the procedures described below.

Returned products must not be used, worn, or washed and must not be damaged.

To make a return, follow this procedure:

Drop off your parcel at a collection point

Place all products with an identification tag secured with a disposable seal, complete with all protective materials, any attached labels and tags, and all accessories and documents included in the package (e.g. mould-repellent sachets, etc.) inside the original box (or an equally sturdy one).

Remember to use the return label found inside the box on the package.

Check the addresses of the collection points closest to you at this link.

Go to the collection point to drop off the package.

If, following the checks, the return meets the criteria set out in this section and in the Conditions of Sale, you will automatically receive a refund on the payment method used, within 14 days of the shipment arriving at the warehouse.

To request a size exchange, you must use the home collection option to select the new size requested from the return form.

Home collection

Fill out the online return form. When requesting a refund or size exchange, our courier will schedule a collection for the date requested on the form. The request must be made within 14 days of the order delivery date.

Place all products with an identification tag secured with a disposable seal, complete with all protective materials, any attached labels and tags, and all accessories and documents included in the package (e.g. mould-repellent sachets, etc.) inside the original box (or an equally sturdy one).

Remember to use the return label found inside the box. This way, we can easily identify your return and issue a refund or ship your size exchange. Only in exceptional cases may the requested size not be available, in which case you will receive a refund.

Once the warehouse has received and inspected your return, and if it has met all the criteria set out in this section and the Conditions of Sale, you will be refunded within 14 days of the date the goods were delivered to the warehouse.

The refund will be equal to the cost of the product plus shipping costs (excluding additional costs for non-standard deliveries).

If you return an item via courier, we will charge you the return cost, which amounts to € ___. This cost will be deducted from the refund amount.

In case of free shipping (for purchases of an amount greater than € ________) the return will be free.

If the return does not meet the conditions listed, the return will be rejected and you will not be entitled to a refund. Please see the Terms and Conditions of Sale for further details on return and refund procedures.

Return tracking

You can track the return of your item by clicking here.

Follow the procedure described in the "Track shipment with sender reference" section and enter this information:

• Sender’s customer code: 1664599
• Sender alphabetic reference: your order number