Customer area

You can exercise your right of withdrawal within the terms and conditions established by the Conditions of Sale.

Once you have exercised this right, you can return your items according to the procedures described below.

Returned products must not be used, worn, or washed and must not be damaged.

To make a return, follow this procedure:

Drop off your parcel at a collection point

Place all products with an identification tag secured with a disposable seal, complete with all protective materials, any attached labels and tags, and all accessories and documents included in the package (e.g. mould-repellent sachets, etc.) inside the original box (or an equally sturdy one).

Remember to use the return label found inside the box on the package.

Check the addresses of the collection points closest to you at this link.

Go to the collection point to drop off the package.

You will be refunded after the warehouse has received and checked the return (up to 10 business days are necessary).

Shipping costs will be deducted from the total sum of your return refund, with the exception of defective items.