Faq

Do you need any help? Our answers to your most frequently asked questions!

Where to find our shops

Where is the nearest Peuterey shop?

To find the nearest Peuterey retailer,click here

Are there any single brand Peuterey shops?

Yes, click here to find them.

Purchase from Peuterey shops - Information/recommendations

I have purchased an item in a Peuterey shop and it is faulty. What can I do?

First of all, we advise you to contact the shop where you have purchased the item or our customer service; you will get all the help you need. Click here.

How do I recognise official Peuterey retailers?

Click here for the complete list.

Purchase from Multimarca shops - Information/recommendations

Can I return a faulty item to any Peuterey Retailer?

Official Peuterey retailers can only accept the return of items purchased in their own shops. If for any reason you can't go back to the shop where you purchased the item, please contact our customer service. Click here.

Information on products

Can I receive periodical information to my email address on the Peuterey's news and offers?
Yes. All you have to do is subscribe to the Newsletter and you will receive information on new items, Lookbooks and Peuterey events.

How can I find out where to purchase a particular Peuterey item?

Click here to contact us now. Our Customer Service will direct you to the nearest retailer stocking the product you wish to purchase.

How can I wash Peuterey items?

Consult the instructions in the information label on the left of your jacket. If you have any doubts you can contact our Customer Service by clicking here, we'd be delighted to help you.

Can I suspend my subscription to the Newsletter?
You can simply discontinue your subscription in the Newsletter section. Fill in the form and click on Send.

Technical assistance and warranties

Is my Peuterey item still under guarantee?

According to consumer law, the legal guarantee is valid for 24 months from the purchase date, shown on your purchase receipt.

My Peuterey item is no longer under guarantee but I still need assistance, what can I do?

Event though they will not be able to handle this as an item under guarantee, our customer service will be delighted to help with suggestions and advice.

How can I contact Peuterey Customer Service?

You can contact our Customer Service via email or by phone. Click here to contact us now.

What can I do if I have accidentally damaged a Peuterey jacket?

Even though the jacket is not covered by a legal guarantee, our Customer Service will do what they will assist you as much as they can. Click here to contact us now.

What can I do if I need an accessory?

Click here to contact us now, we will be delighted to help you.