SIZE EXCHANGE

 

We hope the items will be just perfect for you! However, should the size not fit, you have the possibility to request a size exchange, subject to product availability, and completely free of charge.



RETURN REQUEST FOR SIZE EXCHANGE

 

IF YOU ARE A REGISTERED USER:

IF YOU ARE AN UNREGISTERED USER (ORDER AS GUEST):

1. Access your Personal area

1. Access the page return form

2. Go to "My Orders" and click on the order that you wish to return. Click on the Return tab.

2.Fill in the form with your order number (without the # symbol), your Last Name and your e-mail. Click on the Return tab.

 

3.Fill in the form with the items you wish to return and select " Size change".

 


4. You will receive an email confirming receipt of your return request with the related RMA number.

 

5. Within 1-2 working days you will receive two emails from our Customer Care: a confirmation email with the authorisation of the size exchange and one email with a pre-paid label that you can use to return the items. Please print the authorisation email and place it inside the package with the items to be returned; please print the pre-paid label as well and affix it outside the package, making sure to cover the previous delivery label.

 

6. Organise collection from your home or deliver your package to a DHL Service Point, contacting directly DHL. You can find information and contact details on DHL.com

 

 

In case of "Size Exchange" a new order will be shipped out to you.