How long will it take to receive my order and how much will it cost?
Shipping is free for all orders.
Your order will be processed by our warehouse in 1 working day before being handed over to the courier. It will take approximately 2 to 4 working days for the courier to deliver the package to the address provided. Please note that external factors such as postal or courier delays, logistical problems, adverse weather conditions or the inability to gain access to the address provided may affect delivery times.
Once you have placed your order you won’t be able to change the shipping address.
Any customs import charges will be borne by the recipient. Customers are therefore invited to contact the customs authorities in advance to check the potential import costs and limits.
What's my order status?
You can check your order status by logging into your account or by clicking here if you don’t have an account.
Order processing: your order is still being prepared by our warehouse.
Order shipped: your order has been handed over to a courier and is on its way to its destination
Order cancelled: your order has been cancelled
How can I track my order?
Once shipped, you will receive a confirmation email containing a tracking number, which you can use to track your order.
Can I amend my order? Can I add/remove an item?
You cannot amend your order. You can cancel your order if it is still being processed.
You can check if it is still possible to cancel your order or to request a cancellation by contacting our Customer Care team.
What should I do if I receive a damaged package or some items are missing?
If there is any damage to the packaging or if the number of packages does not correspond to your order, notify the courier immediately upon delivery, indicating the nature of the problem on the delivery note, which must be returned to the courier (delivery signed for subject to checks). Any problems relating to the physical integrity, correspondence or completeness of the items received must be declared within 7 days of delivery to our Customer Care team by sending an email to firstname.lastname@example.org.
I’ve just checked the shipping status and spotted a problem. What should I do?
If you have spotted any issues with your order shipment, please get in touch with our Customer Care team as soon as possible so that we can carry out the necessary checks. If the tracking information says your order has been delivered but you have not yet received it, please contact our Customer Care team within a maximum of 2 days of your item's presumed delivery so that we can follow up with our couriers.