If you are not satisfied with your order, you may exercise the right of withdrawal within 14 working days from the date you receive the consignment (the working days are calculated from the proven date of delivery). The products must be returned undamaged and with the warranty band still attached to each garment.
To be able to exercise your right to withdrawal you must respect these simple terms to enable receiving the refund for your purchase:
If you are a registered user, simply login to your personal client area and follow the instructions.
Your returns request will be passed on to our Customer Care department, which will decide whether or not to authorize it: authorization will be confirmed with an e-mail, in which you will find a link to follow for printing the label to affix to the package you wish to return.
Once we receive the goods, our Quality Control team will assess the condition of the returned product and proceed to handle your request and issue any refund. If you are a registered user, you will be notified of each stage by email and you may also check the status of the request/refund by logging into your personal client area.
If all of the listed conditions have been respected, Peuterey will refund the total cost of the purchased products, or if you prefer it will generate a "credit" that can be used directly on the website for your next purchase.
If you are not registered, click here to return your goods.
You may return the products in the manner you prefer, by an express courier or the normal postal service.
The dispatch costs are your responsibility in the event:
The dispatch costs are our responsibility in the event:
In this case, we will arrange the collection by our express courier for you to return the product without having to pay any dispatch costs.
Returns will be sent to the following address:
Via San Daniele 137/139
35038 Torreglia (PD) ITALY
In the event the terms listed above are not respected, or if the returned products are damaged or have been used, Peuterey reserves the right to refuse the return. In this case, you may decide to receive the purchased products back, but the dispatch costs will be your responsibility. You will not be able to refuse to accept the consignment.
Send your return from the country in which you placed the order. We will not accept the returns from the different countries.
The full refund for the products will be made within 30 days at latest from the date the returns have been received. The time for the refund could vary depending on the payment method you used, to be precise: